Frequently Asked Questions

You will find the answer to most common questions about our auctions.

PLEASE EXPLAIN THE BUYING PROCESS?

All items are sold by timed Public Auctions. These are great fun to watch and take part in through our online bidding portal. Our sales take place through our partner sites www.bidspotter.co.uk and www.ibidder.co.uk. Simply follow the link on our website to take you to all our current timed sales. Choose the sale that you wish to take part in and click on the item you are interested in – you can select from a ‘section’ of the sale on the left hand side menu. The item and description will be displayed and the current price the bidding is at. It will also show how long the item has to go until it finishes. The item will also show a grading from New – Untested. For more information, see our Grading Guide in our Company Information. To bid, simply click on the bid button and decide how much you would like to raise the bidding. The system will then move the bid up to the lowest of your maximum bid taking in to account other buyers’ bids. Sometimes you will be outbid immediately, this is because another bidder has already placed a higher bid and you will have go above that figure to win the item. Bids may be placed right up to the time the item closes.

*IMPORTANT*

To ensure fair play, if anyone places a bid in the closing 10 minutes of an item, the system will automatically extend the time by another ten minutes to give other bidders another chance to bid. If you get outbid, it will also send you an email to inform you, but don’t rely on this happening in time as the bidding gets very busy and emails will not be generated fast enough. Always try to monitor the sale. After the sale has finished our clerks will download and check the results. An invoice will be sent by email to your registered email address with details of how to pay: either direct bank transfer or payment link using the card you registered with. Once paid we will assemble your items for collection or shipping to you. Please note that the results can’t be downloaded until every listed item has finished its sale – therefore please allow our team time between winning your item and receiving your invoice!

CAN YOU PACKAGE AND POST ITEMS?

We can post most types of item as we use the Royal Mail and Interlink, our systems will automatically add shipping to your invoice when it is sent to you. There are certain circumstances where postage is not possible ie Large flat screen televisions and pictures / glass / fragile items. If we do post these items, it will be at your own risk, as we advise that these items should be collected personally. Please note that due to problems with 3rd party couriers, we will not allow other couriers to collect from us. For most purchases we can ship for next day delivery on the day items are paid for.

WHY DO I HAVE TO PAY A DEPOSIT AND LOG MY CARD DETAILS?

Our business is very fast moving and we require all bidders to honour the bids they make. If a winning bidder does not pay for the lots they win, this would be very unfair on underbidders who would have otherwise bought the lots. The deposit ensures that only genuine bidders take part. The deposit is forfeited if the balance is not paid. The deposit is taken off your invoice, leaving only the balance to pay. In the unlikely event of you not winning any lots, the deposit is refunded back to your card or account automatically. We will process the refund immediately but it may take up to 4 working days to appear back in your account. If you have registered for subsequent sales, the deposit will carry forward to those sales, so usually only one deposit is required to bid in multiple sales.

HOW SOON WILL MY ITEMS ARRIVE?

Items are usually sent for next day delivery from when payment is received, when you pay – we pick, package and post in the order that payments are received. For Example: For an auction day on Tuesday, invoices would be sent on Wednesday. If payment is received that day items would be packed and shipped Wednesday / Thursday. This excludes Saturdays and Sundays. Any delays in payments will usually result in further delays in us posting the item. We prioritize all items based on those who pay on time! During busy periods, these timescales may be delayed.

DO ANY ITEMS HAVE WARRANTIES OR GUARANTEES?

All items are sold by default without warranty. Not all items / electrical items will have any form of warranty, but where they do, it will be notified and explained fully. Please see the descriptions on the lot and our product grading for a fuller explanation on the condition of items.

WHY ARE THERE LOTS OF ITEMS THE SAME IN YOUR SALES?

Due to the nature of our business we may have only a few dozen of the same item to sell, but other times we may have a few hundred. We will continue selling them until all items have been sold.

HOW IS THE TOTAL COST OF AN ITEM WORKED OUT?

The Hammer Price - how much you bid plus the Buyers’ Premium (BP) (usually 23% plus VAT) on the above (some lots do not have VAT on the Hammer Price) For late payers that require chasing the Buyers’ Premium is increased to 28%

WHY HAS MY BIDDING ACCOUNT BEEN SUSPENDED?

We will usually suspend a bidding account if we suspect fraudulent activity or if the bidder has not completed on previous transactions – usually unpaid invoices. We will share information about non- payers with other auctioneers and will take note of their comments about rogue buyers if applicable. Please contact us via support@asset-remarketing.co.uk if you think we have blocked you in error.

CAN I COLLECT MY ITEM FROM YOU?

You can collect from us, but please ensure that you firstly contact us and allocate a time slot to arrive. Auction times get busy and you may otherwise have to wait for long periods of time! Please be aware that sometimes items are not based at our main site and you may have to arrange to meet us at another site.

WHY HAVE I BEEN CHARGED FOR MORE THAN ONE ITEM?

Sometimes we catalogue items in larger quantities for trade buyers or tag whole auctions as suitable for trade or volume buyers. Please read the lot description very carefully. Items catalogued in trade quantities often make a lower price than single items, so be warned if you bid for a quantity lot, you will be expected to pay for it. Look for x10, x6, x24 for example – this will be in the FULL description of the lot. If you have bid on an item(s) you will be able to see what the final sale price was, unfortunately we would not hold details of each item sold on a public basis.

WHEN WILL THE ONLINE CATALOGUES BE READY?

As we work to such a fast pace, our catalogues are updated on a daily basis to keep everyone well informed. The best place to see what stock has been listed would be through ibidder.

WHO IS iBIDDER?

Is the company that provides our live online auction software. Please visit www.i-bidder.com for more information.


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